Delete Your Account

How to Delete Your Account in the App

Open the Easy Recharge app and go to Profile. Tap Delete account. Read the notice carefully — it explains what will be removed and what is kept. Then enter your transaction PIN and type DELETE to confirm. You will be signed out immediately and your account will be closed.

Before You Can Delete

There are three conditions that must be met before deletion is allowed:

• Your wallet balance must be ₦0. Spend down any remaining balance first. There is no cash-out option — please use your balance before requesting deletion.
• No orders still processing. Any pending transactions must complete or be resolved before you can delete.

What Is Permanently Deleted

When your account is deleted, the following personal data is permanently removed:

• Your name, phone number, and email address
• Your BVN and/or NIN (if provided for identity verification)
• Your transaction PIN and login credentials
• Your saved beneficiaries (saved phone numbers, meter numbers, etc.)
• Your registered devices

What Is Retained (and Why)

Anonymized records of your past transactions are retained as required by Nigerian financial record-keeping and anti-money-laundering laws. These records are no longer linked to your personal identity after deletion — your name, contact details, and KYC data are removed; only the anonymized transaction trail required by law is kept. This is standard practice for services that process payments under Nigerian law.

Need Help?

If you have any questions about account deletion or run into any issues, email us at support@easyrecharge.ng — we're happy to help.